Confirmation of date / refund of payment / Ghost Action Required request for a cancelled release

Dear iMusician,
I paid for a release and i received an e-mail with changes to be made due to some platforms new rules.

Instead, i log into iMusician, i had the Action Required pop-up, I did nothing since i wanted to cancel that release. I cancelled the release and created a new one. I paid for the new release and selected different platforms. That new release is all fine :slight_smile:

My Question : can you please confirm me when i will get the refund for the first invoice :
(DELETED BY ADMIN) and if yes, will it be refund as refund on my payment method or will i have that amount in my favor on my iMusician account ?

also i have some ghost “Action required” request from that first release and i do not know how to delete it (since no action will be taken as the release is cancelled).

Thank you in advance !

Best regards

Hey @Bazardo :v:

Thank you for your message.

@Carlos from the iMusician Team will get back to you shortly, and take care of your request.

Best regards

2 Likes

@Bazardo,

Please do not share invoice numbers. What is the barcode of the release in question ?

1 Like

OK ! i will know for next time. Here is the code : 4066218728972

Thanks @Bazardo, I have contacted you in private regarding the refund :slight_smile: