I didn't get refund for take down

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Hi. I had to do some edits on my song, so I had it taken down BEFORE it was delivered to shops, and it was stated that I will have a refund for that. Information about the song: Name: Elveda Date of Payment: 7 September 2023 Invoice (DELETED BY MODERATOR) and Barcode 4066218861846.

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Hey @Nilden

Thank you for your message.

Please do not share personal information such as Invoice number in the community.

@Carlos will get back to you shortly.

Best regards,

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Hello @Nilden,

A “takedown” is only possible if the release has been delivered to the shops in the first place (because you “take down” the release from the shops it was delivered to) :slight_smile:

I’ve sent you a DM regarding the refund :+1:

Cheers,

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