Need to pay for a release date that is shown as free?

Hello @Carlos,

I’m just planning a new release and I’m wondering about the timespans:
When I activate Spotify pitching, the first release date “for free” is shown in the calendar for May 9th…??? :face_with_diagonal_mouth:
but when I click on May 9th, I even have to pay??
Can you please explain this?

Why has Spotify pitching such an impact?
…normal release time is around 5 days, I thought?
If I pitch one week in advance (what is sufficient according to other musicians, it should be fine for April 25t., I thought? :frowning:

Thanks,
Rob



costs_05_09

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@Carlos:

→ If possible, I would like to get it released on May 9th of course because it was shown as a possible release date… :wink:

I already released a track and changed yesterday the artist setting for the new Release to “already have a Spotify account” → was it too late or OK?

I’m waiting for my artist ID from Apple Music (where my first release is also available since March) → can I edit this the next days?

→ I think it would be much better and avoid user mistakes, if your GUI insists on entering a value by the user instead of inputting “I dont have an account” by default for the artis setting…!!

Thank you,
Rob

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Hello @Robbey

I tag also the iMusician support @Melani.

A2D

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Hey @Robbey, as for today the 23rd og April, the 9th of May is within two weeks and it falls under the faster delivery.

I think it might have been a technical error or just a temporary one, as our system updates accordingly to what the user is selecting. We need to check on this better and if you could create a new release and try again would be great.

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Hi @Melani,

Yes, 9 days later it’s a fast delivery, that‘s true. :wink:

We can leave the May 16th if I can exchange the Audio file for a last time today evening…? :wink:

Sure, I can write to you again in case it happens again…but a bit faster response will be helpful then, I guess. :wink:

Best wishes,
Rob

Hey @Robbey, if you wish for a faster reply you can deifnitely subscribe to our paid plans, which includes email support.
Your release has been delivered, therefore you can follow the steps to change the audio file:

Best,

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