Pagamento não condizente

Ola, uma de minhas músicas tem 15mil acessos no spotify e não são contabilizados, e nos meus dados de faturamento não consigo confirmar a conta, pois o email de confirmação não é enviado

1 Like

Hello @Paulo

Thanks for your message.

@Carlos will get back to you shortly.

You can expect an answer next week. No one from the Team works on weekends.

Best,

2 Likes

Hey @Paulo, what’s the release in question please (title, barcode) ?

2 Likes

Ola
Em algum lugar do passado - Title
EAN 4066218588293 - barcode

1 Like

Hey @Paulo,

Spotify filters the stream data, therefore if some of it has not been counted it simply measn they deemed they were not eligible. As a distributor we only receive the final numbers from the shops and we don’t have control over the filtering process.

Best regards,

1 Like