Support payment request

Please assist me as my payment requests have not been processed.

The withdrawal made on “13 Jul 2023” is still pending.
The most recent withdrawal request made on “13 Sep 2023” is still being processed.
I’m unsure if there is an issue causing the delay. Why is it taking so long?

Thank you.

Hey @adhuywo

Thank you for your message.

@Carlos will get back to you shortly.

Best regards,


Hello @adhuywo,

As explained here:

If the status of your payout is still “Pending” after 30 days it means that our team is running some additional checks before our payment can be initiated. As a result your payout may be delayed as these verifications take time.


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My two payments have just been cancelled… why? They have been on hold for over 60 days, from July to September. Do I need to reprocess them?


Some irregular activities have been detected on your account, therefore our Trust & Safety team is currently checking your account’s history and all payouts have been suspended until the situation is cleared. For the time being, please be patient, we will reach out to you when needed.


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