Bonjour, sa fait plus d’une semaine que j’ai du mal à récupérer mon cash je sais pas c’est du à quoi, impossible de chiffrer la case de la somme que je veux récupérer et aussi j’ai demandé le retrait d’une chanson jusqu’à aujourd’hui rien n’est fait et toujours pas de réponse à ma question 
Hello @nguetali
Thank you very much for your message.
I’m sorry to hear that, however that’s strange since we are not aware of any issues of this kind at the moment. Could you please first try the following:
Delete cookies, cache, browser data;
Deactivate any browser add-ons;
Open the website via an incognito browser window.
If the problem still persists after that, please let me know and we will look further into it with our technical team. Please send us a screenshot of the bar where you can enter the amount ONLY, without sharing other information. We need to understand whether you are unable to enter the desired amount or if it is related to the request button.
Thanks ahead for your reply and have a nice day 
Kind regards,
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