Hi @Carlos,
I’ve manually updated my Artist Profile settings in the dashboard:
Spotify: Linked to my profile (RB - You Gave Me a Home).
Apple Music: Set to “No” (to create a brand new profile).
Could you please help trigger a redelivery for “You Gave Me a Home” to Apple Music?
Thank you so much for your support! 
Hey @tw_music_user,
Delivery to Apple Music is not possible as your track titles mix latin and non-latin characters, which is prohibited for the selected track title language.
Hi @Carlos,
The release language was set to English for “You Gave Me a Home” (EAN: 4071624077125).
Apple Support confirmed that the rejection was NOT due to language, but because the Artist Mapping request MUST be submitted directly by iMusician’s backend (Apple Case ID: 20000145301187).
I have opened support ticket #626840 with all screenshots attached. Please check ticket #626840 and submit the mapping request from your backend. Thanks!
Yes it was. The release was rejected by Apple because the way you formatted your titles (mixing latin and non-latin characters) is prohibited.
We cannot distribute your release there as long as the track titles remain as they currently are.
Best,
@Carlos @Andy
Hi Carlos & Andy,
Thank you for clarifying the reason for the rejection.
Rule Awareness: We were not previously aware of Apple Music’s strict policy regarding mixed characters (Latin and non-Latin) within a single title field, as this was not explicitly flagged during setup.
First Release: For our previously released single/EP, could you please advise on how we can update the track title(s)? What is the fastest method to get this updated so Apple Music can list it as soon as possible?
Second EP (“Paper Chains” / EAN: 4071624160087 / Catalog: RB-EP002): Payment and submission are already complete, and it is currently in Submitted (Eingereicht) status. Due to the same misunderstanding, the track titles have mixed characters and version text in the wrong fields. Since the release is currently locked for editing, could you please assist in directly updating the track titles and version fields from your end, or temporarily revert it to Draft status so we can edit them?
Corrected Metadata for EP2 (“Paper Chains”):
Track #4: Title: 枷鎖紙鏈 | Version: 2026 Version
Track #5: Title: 枷鎖 | Version: Paper Chains Sanctuary Version
Track #7: Title: 去有風的地方 | Version: 繼續走
Track #8: Title: 去有風的地方 | Version: 守護版
Thank you very much for your urgent assistance! 
Thank you for taking the time to respond and clarify the situation.
First, I would like to sincerely thank iMusician for the extensive music distribution infrastructure and backend system you have built. I understand that operating such a broad music distribution ecosystem requires considerable technical and operational work, and I genuinely appreciate the effort behind it.
At the same time, I would like to respectfully raise a broader concern regarding the transparency and accessibility of your metadata and distribution requirements.
Your official guidance provides information about basic requirements such as Title Casing and capitalization. However, some important requirements that can directly affect whether a release is accepted by Apple are much more difficult to find.
For example, information concerning the use of Latin and non-Latin characters within a title appears to be spread across different forum discussions and support responses, rather than being clearly presented in one centralized and official reference.
What concerns me most is that, within the iMusician Community Forum itself, creators may have to search through, read, and piece together information from forum posts that are more than a year old in order to discover an important requirement that can directly affect the delivery of their music.
Creators should not have to search through years of community discussions to discover a rule that may determine whether their release is accepted.
Essential submission requirements should be clearly available before a creator prepares and submits their music, rather than being discovered only after an Apple rejection.
This becomes even more difficult when a release has already entered Submitted / Locked status. If the creator cannot edit the metadata and cannot easily reach a human support representative, the creator is left waiting while trying to determine what went wrong through previous forum discussions and other users’ experiences.
We also attempted to seek assistance through the support email channel, but this did not provide a practical resolution or a clear path forward. From the creator’s perspective, this can result in an endless cycle of waiting — waiting for a response, waiting for clarification, waiting for the release to be unlocked, and waiting again for the issue to be resolved.
Meanwhile, the creator is left searching through old Community Forum discussions, sometimes going back more than a year, simply to understand the requirements that caused the rejection in the first place.
This should not become an endless waiting process for creators who have already paid for a distribution service.
The people experiencing this uncertainty and waiting are the creators, not the platform.
I say this with respect for the people working behind iMusician. My intention is not to criticize the individuals behind the platform, but to ask for a better and more transparent system for the creators who rely on it.
I sincerely hope iMusician will consider creating a public, centralized, comprehensive, and continuously updated Creator Metadata & Distribution Requirements Center, where all creators can clearly find the relevant requirements, common rejection reasons, examples, and a clear path to human support when a release is rejected or locked.
This information should be easy to find and available before submission, rather than requiring creators to search through a year or more of Community Forum discussions.
I truly appreciate the scale of iMusician’s music distribution infrastructure and the work required to maintain it.
I simply hope that the transparency of the information provided to creators, and the accessibility of human support, can grow alongside that infrastructure.
The goal is not to make the process more complicated. It is the opposite:
Give creators the rules clearly before submission, so that everyone can avoid unnecessary rejection, confusion, waiting, and repeated support requests.
Thank you again for taking the time to read and consider this feedback.
Thank you for your feedback @tw_music_user.
This specific rule is explicitly detailed here: Can my titles appear in different languages? | iMusician. We highly recommend that you take some time to go through our FAQs before submitting your release to make sure the distribution goes smoothly.
If you want to have your release available on Apple Music, you must correct your track titles and keep them in a single set of characters (either latin or non-latin, not both). You can request the modification here: Can I make modifications to my release? | iMusician
Best,
PS: You cannot contact support via email as a Starter user. This is explained here: How to contact iMusician | iMusician
Thanks Carlos. I’ve sent the required documents, including Apple case #20000145301187, to Martin.
This issue has already been delayed for nearly three weeks. Could you please help expedite Ticket #628463 and ask the team to review it as soon as possible?
Thank you for your help.
