€40 was debited from my PayPal account

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Hello,

I just tried to pay for a subscription using PayPal. €40 was debited from my PayPal account, but in my iMusician account, I still see the Starter plan, and the Orders tab says that the €39 invoice is unpaid. What happened? Why hasn’t my plan been upgraded?

Please upgrade my plan or refund money

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Hello @KostyaKostya

It could be an temporary error.

I tag the iMusician support @Carlos to give you more info about your plan upgrade.

https://www.youtube.com/@A2D_official

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Great. Look forward to response. Quite surprised that there isn’t a dedicated free email address for inquiries.

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You can have access to email support if you’re subscribed to one of our AMPLIFY plans.

Regarding your payment issue: please look into this with PayPal directly. If the invoice is still marked as “unpaid” on our end, it means something went wrong with your account/transfer and we didn’t receive the money. PayPal usually refunds these failed transactions within 2-3 days.

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