€40 was debited from my PayPal account

Ask a Question Subscriptions
1

Hello,

I just tried to pay for a subscription using PayPal. €40 was debited from my PayPal account, but in my iMusician account, I still see the Starter plan, and the Orders tab says that the €39 invoice is unpaid. What happened? Why hasn’t my plan been upgraded?

Please upgrade my plan or refund money

1 Like
2

Hello @KostyaKostya

It could be an temporary error.

I tag the iMusician support @Carlos to give you more info about your plan upgrade.

https://www.youtube.com/@A2D_official

1 Like
3

Great. Look forward to response. Quite surprised that there isn’t a dedicated free email address for inquiries.

2 Likes
4

You can have access to email support if you’re subscribed to one of our AMPLIFY plans.

Regarding your payment issue: please look into this with PayPal directly. If the invoice is still marked as “unpaid” on our end, it means something went wrong with your account/transfer and we didn’t receive the money. PayPal usually refunds these failed transactions within 2-3 days.

1 Like
5

Hi Carlos. 40 euros were charged from my PayPal account, but after the payment I did not receive the AMPLIFY status. My account still shows that I am a Starter. How can I get my money back? I do not want to use your service. I have a PayPal receipt for the payment. Moreover, when I go to the Payment Methods tab and try to remove my PayPal address, it still appears there and doesn’t get deleted.

6

I’ve sent you a PM so you can share that with me :+1:

2 Likes