Account / Mail Verification

Hello,
I wasn’t able to verify my email address before February 1st, and now I can’t access my account. I’m getting the following message:

“Your account email address has not been verified yet. You need to verify your email to access your account. Resend verification email”

However, when I click on “Resend verification email,” I don’t receive any email — neither in my inbox nor in the spam folder.

Could you please help me regain access to my account? Thank you!

Best regards,
Tim

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hi @TimWeidel , I’m forwarding your question to @Carlos from the Team :v:

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Hey @TimWeidel,

Please make sure that we are not listed in your blocked list (otherwise you won’t be receiving our emails) and also, double check that you are looking at the right mailbox.

The verification is automatically triggered, so if you don’t receive it it means that there’s an issue with your email :slight_smile:

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Hey, i tried it again and i’m still not getting any codes. I’m getting other mails (not iMusician related) without problems but the site isn’t sending codes to the mail. Also not in the spam folder. Is there any way to confirm it manually?

Hey! Is there any update for me?

hi @Carlos can you please take a look at this? :v:

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