Hello,
I wasn’t able to verify my email address before February 1st, and now I can’t access my account. I’m getting the following message:
“Your account email address has not been verified yet. You need to verify your email to access your account. Resend verification email”
However, when I click on “Resend verification email,” I don’t receive any email — neither in my inbox nor in the spam folder.
Could you please help me regain access to my account? Thank you!
Best regards,
Tim
hi @TimWeidel , I’m forwarding your question to @Carlos from the Team 
Hey @TimWeidel,
Please make sure that we are not listed in your blocked list (otherwise you won’t be receiving our emails) and also, double check that you are looking at the right mailbox.
The verification is automatically triggered, so if you don’t receive it it means that there’s an issue with your email 
Hey, i tried it again and i’m still not getting any codes. I’m getting other mails (not iMusician related) without problems but the site isn’t sending codes to the mail. Also not in the spam folder. Is there any way to confirm it manually?
Hey! Is there any update for me?
hi @Carlos can you please take a look at this?
Hey, could you give me any update? Its just a confirmation mail or could you verify my mail manually? I’ve already waited over 1 month…
hi @Carlos , could you please check on this?
Hey @TimWeidel if you are getting emails from everyone except us, it confirms that you have placed us in your blocked list.
Please fix this and verify your address once your inbox is set up properly. On our end, there’s nothing we can do to help you if your email address is not properly set up.
There is no filter in my blocklist. - I just don’t get any mails from you. Probably because the mailbox was deactivated for a while and all messages from iMusician were automatically rejected because it got the response like “dont exist” - the whole Mail sending thing is now deactivated from the iMusician side. I do not receive a password reset or an e-mail to confirm my account.
I’ll check with our team if there’s something we can do…
@TimWeidel can you try again please?
Hey @Carlos - Its working again. Thank you so much!
