Album in database

1

Hi, I released an album on iMusician a while back titled

Last 12 Years
Artist: Alessandro Molinaro

Then I switched to another platform, and now it tells me the music is saved to another account, but I can’t access it.
Can you help me delete the old content so I can re-upload the album?

Thanks

2

Hey @a.molinaro.music,

Why is that?

3

I no longer have that email address and can’t access the account to repost the album.

4

I can no longer access my account because I no longer use the email address. I’ve lost all the information I used to recover my email address. The album in question is called Last 12 Years and the artist name is Lordessence. Could you please delete those tracks from your database so I can republish the album? When I upload them to my new profile, it appears the songs are associated with a different account.

5

Thanks for these details @a.molinaro.music.

No, this can only be done from the account by the account holder. We cannot remove content from user accounts based on un-verified third party requests.

If you are the owner of said account, it is your responsibility to safeguard your login credentials. Please take the necessary steps on your end to recover your email address and login to the account in order to delete the content.

Best regards,