Album Upload Disappeared After Payment Error

1

Hello,

After spending several hours uploading an album, including audio files and metadata, and resolving a number of metadata details, we proceeded to payment. When we attempted to pay, an error message appeared.

While clicking around afterward, we were prompted to enter tax information, so I entered the tax ID for Belarca Records. I then tried clicking “Pay” again, but nothing happened. When I returned to the dashboard, the album upload was no longer there and appears to have been erased.

Since I began working on this upload yesterday, I am hoping the system may have saved or backed up the project and that it can be recovered.

2

Hello @norcal, thanks for reaching out.

Log into your iMusician account and go to Account > Order overview to pay your pending invoice :slight_smile:

Best regards,

1 Like
3

Thank you very much for your reply. Will you be able to recover my album in your system? I am happy to pay the fee. I have tried both visa and amex and your system is declining it. I have authorized the transactions with both visa and amex. They say it is an issue with your processing department. What are the next steps?

4

Hello, I was able to use my amex card through paypal. Strange but that worked. Thanks for your time.

5

We were unaware that the release moves from the “dashboard” to “library” once it has been completed. Apologies for our confusion.

6

Hey @norcal no worries, I’m glad you managed to solve it :slight_smile:

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