Ask the song why it did not appear in Tencent and NetEase Store

Fei · April 23, 2024, 9:11am

Hello, my song has appeared in many stores, but he has not appeared in Tencent and NetEase stores. What is the situation? You can verify its situation. His Ean is 7610096040410

Andi · April 23, 2024, 1:31pm

hi @Melani @Carlos , could you check this? thanks in advance and all the best, Andi

Carlos · April 24, 2024, 7:36am

Hey @Fei, let me check with our team and I’ll get back to you ASAP

Fei · April 24, 2024, 11:38am

All right, I’ll be waiting for your reply.

Fei · April 28, 2024, 7:27am

Hello, I want to know the latest progress.

Andi · April 28, 2024, 10:08am

hei @Fei , you’ll be contacted as soon there is an answer from the Team so no need to check back every couple of days please note also that the Team is off on weekends

Fei · April 29, 2024, 6:18am

Thank you for your reply. I would like to ask that we do deliver goods to Tencent and NetEase stores. Is this no problem? There is another reason for not appearing.