Hey, unfortunately I made a mistake and made a double release. Can you cancel the first one and give me refund please? I’m very sorry for the mess. This is the invoice number of the order that I want to get canceled: Invoice #3413265 And this is the Barcode: 4069493727746
If you want to make the refund as a voucher that would be fine with me!
Thanks in advance for your help!
Hello
I tag the iMusician support @Fabiola or @Melani to contact you and give you more info about your double release
Hello @b0lv0n,
I’ve topped up your account with promo credits.
For future reference, you can request a direct modification without taking down your release.
Also, are you still planning to distribute the new release? I can see it hasn’t been confirmed in the system yet, even though a barcode is attached, so this may be a bug.
Thanks for letting me know.
Hey Maurizio
Thanks for your help! I’m still planing to have it distributed. Maybe there is a confusion because I’ve tried deleting the release but it didn’t work somehow. There is still one open release in my library and I’ve tried to delete it but it doesn’t respond.
Hello @b0lv0n,
I checked with our tech team, and they confirmed that the release was cancelled on your end. No worries though — I’ve added an extra €9 in promo credits to your account.
Please go through the digital music distribution process again, and make sure not to delete the release this time.
Let me know if you need any further help — I’ll be happy to assist 
