Hi, I want to cancel my order #3412810. What do I do? Can you confirm my cancellation and refund? @Melani @Carlos
Hey @TPJG, your invoice #3412810 has already been paid, therefore it can no longer be cancelled.
Kind regards,
This is not correct - I want a refund which is still possible by law @Carlos
Is iMusician a scam? Let me know.
I understand that the invoice has already been paid, that is why I am asking for a refund. However, the release has not been published or checked yet and I would like to cancel the distribution request for order #3412810 which I let you know in less than 120 minutes after placing the order.
Could you please check if the release (that is scheduled for beginning of April since it was the „free plan“ with waiting time) can still be stopped and if a refund is possible? @Carlos
Hey @TPJG,
My bad, I misunderstood your request 
There is no release scheduled for early April. The only release in your library is UPC 194271637512 with a release date set to 24.03.2026. Do you confirm this is the one you want to to cancel?
@Carlos Thanks for your reply. No, this is order #3412817. I want to cancel and have a refund for order #3412810, the one I marked red here:
Merci pour vos précisions @TPJG. La facture a bien été annulée et le remboursement en crédit promotionnel est minatenant disponible sur votre compte iMusician. Vous pouvez utiliser ce montant dès maintenant pour tout achat futur sur notre plateforme 
Cordialement,
@Carlos thank you. but I want don’t want promotional credit I want a refund back to the bank account that I have originally transfered the money from.
Hello @TPJG,
the amount is back into your account. You can request it from the app
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