Cannot receive my payout via Paypal

[cuongdao]

Cannot receive my payout via Paypal after 40 days already. The status is still “pending”. Can you check? Thanks.

[A2D]

Hello @cuongdao

I tag @Maurizio and @Carlos from iMusician support to check your pending payout.

The support is closed during holidays.

A2D

[Carlos]

Hey @cuongdao,

Which of these 2 payouts are your referring to ?

[cuongdao]

Hi Carlos,

It’s the “16 Nov 2023” one.

Thanks.

[Carlos]

thanks @cuongdao,

have you received the 20.09.2023 one ?

[cuongdao]

Yes.
Thanks.

[Carlos]

Thanks for confirming @cuongdao,

I’ve forwarded the request to our accounting team and we’ll get back to you via DM once we have an update. Until then, we thank you for your patience