Buongiorno,
ho programmato un’uscita discografica dal titolo “Paura” solo che nella sezione tracce mi da il punto esclamativo come se mancasse qualcosa. Ho provato a reinserire la traccia ma mi dice che è già stata inserita. Mi può dire se è tutto ok e qual è la data esatta di uscita?
Grazie
Claudia Ottavia
Hello there and welcome here!
I’ll try to help first. Could you please send me a screenshot please? So I can see the problem.
The release date will be chosen by you when you will buy the release. From what you said, you can’t do that yet because there is an issue with your track.
Good morning dear @eriahummingbird, it seems like the issue was solved, yey!
@Claudia, ho verificato la tua uscita discografica 4066218869859 e sono felice che sei riuscita a completarla. Ti confermo che è stata ricevuta dal nostro team di qualità ed inizieranno con le verifiche. Qualora dovessimo riscontrare problemi, sarà nostra premura contattarti il prima possibile per fare in modo che la tua uscita discografica non subisca ritardi.
Un carissimo saluto,
Hello, I would like to understand why I am unable to finalize my music release. I would like to cancel and request a refund for this release, CH6542471520, which appears to remain incomplete, and I cannot understand why. Additionally, I want to finalize this release, CH6542475341, EAN 4069493082371, but I am also unable to complete it. Even when it seems to have been finalized with a release date and shows as “under review,” after a few days, it appears as unpublished. Could you please help resolve this issue? I have been waiting and trying for a month without success. Thank you.
Hello @Antonello17, our legal team has sent you an email asking how you created your artistic project, and which kind of AI source. Please reply to our email if you would like to explain and receive explanations.
Hope this helps and have a great day!
All the best,