Demande de remboursement et annulation sortie

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1

Bonjour,
J’ai effectué un paiement le 17/11/23 pour une sortie, et je souhaite annuler ma sortie (prévue pour le 4/12/23) et me faire rembourser.
Comment dois-je procéder svp ?
Le paiement était toujours de phase vérification, donc au niveau du tableau de bord, tout a pu être annulé sans problème.

Bien cordialement

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2

Bonjour @hum

Je tag @Maurizio et @Fabiola pour vous expliquer comment procéder.

Le support iMusician est en congé le week-end.

A2D

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3

Merci
J’attends leur retour dans ce cas

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4

Bonjour !

Je suis toujours en attente d’une réponse concernant ma demande d’annulation de commande du 17/11 et de remboursement.
Merci
Cordialement

5

Hello @hum,

I think you refer to “White Mustache”, right?
I put it on hold while waiting for your confirmation.

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6

Thanks you for tour answer.
Yes, exactly it IS white mustache !

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7

Hello,
@Maurizio, what next for my question ?
Thanks you

8

Hello @hum,
I gave you €20 back in promo credits and I’ll cancel your release right away :slight_smile:

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9

Hello @Maurizio
No thanks, I’d like a refund.
I have expressed my wish to cancel the order before the legal 7 days.
So I would like a refund of 20€ as it is within my rights.
Please confirm this.
Sincerely

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10

Hello @Maurizio
Have you taken note of my answer, when are you going to proceed with the refund please ?

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11

Hello @hum,
I’ll reach out to our accounting department and ask for a cash refund. I’ll get back to you asap.

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12

Thanks you @Maurizio !

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13

Hello @hum

FYI - You can expect an answer next week. No one from the Team works on weekends.

Best,

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14

Hello @hum,

Your refund has been processed. You can request it through your iMusician app.

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15

Ok thank you @Maurizio !

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