Errore pagamento uscita discografica

[Simone]

Salve!
Per errore ho pagato 2 volte la stessa uscita discografica,
Per cortesia potreste controllare e verificare se mi spetta un rimborso della somma pagata in eccedenza?

[A2D]

Hello @Simone I’m a moderator doing my best to help you,

I tag @Carlos and @Melani from iMusician support to check your double payments

The support is closed the week-end

A2D

[Carlos]

Hey @Simone,

Could you please provide the Title + Barcode for the release in question ?

[Simone]

Hey Carlos

[Carlos]

Hey @Simone,

Our system shows that you had initially created & paid the release “Soffio” (4066218982947) and then, for some reason, cancelled it.

Now, I see that you have re-created and paid this same release, which has a new barcode: 4066218985740.

Anyways, I’ve refunded the release 4066218982947 in Promo Credits, which you can use for any future purchase on our platform

[Simone]

Thank you so much Carlos

[Carlos]

@Simone anytime!