Getting past years csv files

Ask a Question Payments & Payouts
1

Hi,

I’m currently just having the possibility to get last year’s CSV files, but I cannot get older ones like before. Why so?

2

Hey @Manaberry
Are you referring to the sales files?

3

A post was split to a new topic: Non posso trovare la mia nuova uscita su TikTok

4

Yes, indeed.

5

Our technical team is on it - tagging @Juan from the team if he can give you more info.

6

Hi @Manaberry,

My apologies for missing this tag and replying earlier.

Unfortunately, I still don’t have the best news, which would be the issue to be fixed but what I can say is that this is a priority for our team of developers.
We are making some upgrades in our structure to be able to respond better to the exponential amount of requests we receive from our artists and that is why we have limited the amount of data available for now…

Thanks for your understanding!

1 Like
7

Thanks for the update!

1 Like
8

To give you an update @Manaberry , we have now available 2021 and 2022.
The estimate for having all data available again is by the end of this current month.

Once again, excuse us for any inconvenience.

1 Like