I’m still awaiting payment for a selected time period for my iMusician account/release. I requested a payout sometime back in June and still have not received that. A few months later I had the option to request another payout for a smaller amount. I requested the payout for the smaller amount and got that one; however, I’m still waiting for the initial payout request.
Both payouts still say “pending” even though I have received one and not the other. Any help with this would be greatly appreciated. Thanks!
Could you please add all the required information and get back to me once it’s done ? Most likey our accounting team is currently unable to identify correctly your account because of this missing information.
Thanks for getting back with me. I’ve went into my account and attempted to add these options. All the fields are “greyed” out and I cannot input data. The only thing I can select is “remove”
This account utilizes PayPal as a payout method. That’s how I’ve received all payouts in the past as well as a more recent one. Not sure if this matters, but I’ve had this account for a few years now, before iMusician changed its tier system.
Also, to clarify, I’ve received the Sept 25, 2023 payout to the specified email address via paypal. I haven’t received the Apr 16 2023 payout. They both say pending. Payment for Sept 25, 2023 was completed on Oct 22, 2023 through Paypal.
Thanks for looking into this. Let me know if there’s anything else I can do, or information to provide you with.
I’ve forwarded your request to our accounting team so they can look into it. I’ll get back to you via DM once I have more info, in the meantime thank you for your patience
