I want to contact someone from the support team (preferred in german)

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1

Hi, I’m trying for weeks(!) to get support for an release, that obviously has some mistakes.
I’m slighty going mad because I just need a human beeing, which can help me. That should be possible, in a normal world. Previous to this weird “community support” system I always got good answers via e-Mail. So can anybody tell me how to get in touch with someone from the support preferred in german?
BR Rob

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4

Hi, I would like to add the names of the artists who have collaborated with me in the metadata of my ep, is it possible? (the names of these artists are already present in one of the tracks of my ep)

5

Hi @RRR Just replied to your message in German. Sorry for the delay. Let’s get this sorted!

6

Hi @Moses85 Modifications to your release after delivery are only possible if you’re an AMPLIFY+ subscriber.
However, you can just try it out for 1 month and contact us directly via mail and we’ll have a look at your request.

7

I have the same experiance.
One file of my release was corrupted during the upload,
I can not find a way to get support. While I joined Imusician 10 years ago

8

This is not the way things are stated in the users agreement.
We should be able to get support via this community forum

10

Hi @Walter I’m going to write you a DM so I can have a look at your account. If there ist any issue with the audio files, we’ll get it sorted.