Contacting you for a clear update regarding the full release. I can supply the barcode if necessary but I’m unfamiliar with this imusician community and it’s been days since I reached out via email and I have not received the clear response.
I at this point my release appears only on YouTube.
The app states that it is in delivery
When will it appear in all stores?
** I also registered for a video call but I did not receive any details with instructions or choices for a scheduled time and date. I am thoroughly confused about this
hi @ZaylanMusic if you have Amplify and e-mail support please stick to that, it makes no sense nor does it help to pose the same question on different channels.
hi @ZaylanMusic you do have an amplify + or pro subscription? when did you contact the Team? just to know, meanwhile I’m asking @Carlos if he can check on your issue
Hey @ZaylanMusic, thank you for reaching out here. Let’s take a moment to relax ok? There’s no need to panic
Our team is already working on this. Unfortunately there seems to have been a problem during the delivery of your release to the streaming platforms and we’re running a little investigation to clarify what happened and fix it. We will get back to you as soon as we have an update to share, but for now I will kindly ask you to be patient.
If you’ve ordered a phone call, a member of our team will get back to you with all the next steps for the booking. Again, please be patient until someone reaches out to you.
I understand that this situation might be stressful and confusing for you and I sincerely apologize for any inconvenience. However, I would like to say that overflooding our support with emails and reaching out to us via multiple channels at the same time (email, community forum, phone call requests) is anything but optimal for us to take care of your request.
Just stick to one communication channel and please wait until someone gets back to you. Please bear with us, our team is doing their best to get back to you as quickly as possible!
