Invalid Bank Account & Pay out delay

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Dear iMusician support,

There seems to be a problem with the payout. On November 3rd 2023 I requested a payout. In my dashboard at the overview of payouts it is still ‘pending’. So I didn’t receive it yet, this is 4 months ago. And: at the tab ‘Revenue’ it says my IBAN is incorrect, but it is definitely correct :slight_smile: Can you help me out ? Thanks a lot!

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Hello @jwaymusic

Thanks for your message.

@Carlos or @Melani will get back to you shortly.

Best,

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Hi @jwaymusic , thanks for your message! I am sending you a PM :slight_smile:

Happy almost weekend @cantheproducer :hugs:

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