Invalid Email Adress when creating an account

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A friend of mine created his account using an invalid email adress by mistyping his email adress. He paid for his account but didn’t receive any confirmation because the written mail adress was wrong.

How is it possible to correct that if we don’t know what mistake he wrote?

We need support from someone to fix this problem and there is no chance to reach the company with a support line.

Please contact us: [DELETED BY MODERATOR] so we can solve this issue over the phone.

I recommended this plattform to my friend but will not continue to recommend if something like this is possible.

Kind regards

Deean Andreas Utzinger

The account regarding would be: Joseph Bouhenguel
His Email would be: [DELETED BY MODERATOR]

but as mentioned he typed it wrong and we don’t know how.

The amount (103.90 CHF) was paid on the 2nd of may (2.5.2023)

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@Deean I have contacted you via DM :slight_smile:

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Hi Carlos, I need to change my email on the account. Unfortunately I created it wrong. The domain is google.com. To work around it I created it identical but still I do not receive the message for the account confirmation. In fact when I try with the function of your site “send account confirmation email” I do not receive any message. I have already inserted the publication and paid for the service, but I would not like this to be blocked for the failure to verify the account. How do you suggest I proceed, how can I change the email with the correct one?

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hi @maxim1971 , I’m tagging @Carlos from the Team to take a look at this :v:

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Hey @maxim1971 I’ve sent you a DM

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