Hello @WOLZT,
Unfortunately we cannot tell you more on this as, after they’ve made their internal investigation, Spotify will only share with us the barcodes of affected releases and the period where the stream boosting was detected. They don’t tell us anything on where the streams came from or how they managed to detect such activities.
Once we receive this data from Spotify, we will send you an email with all the steps needed to clear the situation, so if you haven’t received anything from us regarding this matter please be patient as it means that we haven’t received any clear instructions from Spotify yet.
Best regards,
PS: If you want to have access to phone support, you need to be subscribed to our AMPLIFY+ or AMPLIFY Pro plan.