Major error, Apple says you never submitted my EP, please help

The original release was slated for 5/6 and I paid the extra $30 to get it done sooner. All my music has now arrived on other platforms except apple. They’ve looked into their own pending quality check as well as other places with all my data and EAN and it’s not submitted to them. Something happened on your end, can you please check and make sure you sent it?? Thank you, -Joe
The album title I’m talking about in my library is: Joseph Infurchia plays Chopin & Liszt

Hello @PianoJoe, I checked your release and it is online. The release date matches the one you’ve chosen:

We are now sending an update to all shops, and usually classical music platforms like Apple Music Classical and IDAGIO can delay the distribution due to internal quality checks. Please check your release on these platforms within the next 5 business days. You can tag me if the release will not be live by then :slight_smile:

I would like to inform you that if you wish to receive dedicated support, you can opt for one of our AMPLIFY plans.

The forum is not a dedicated channel, and we usually respond within 72 hours. Thank you for understanding and have a great day!

Best,

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