Morceaux disparus des plateformes

Foulques · January 7, 2024, 2:18am

Bonjour,
Deux de mes singles ont disparu de toutes les plateformes sans explications apriori entre le 13 et le 14 décembre car les écoutes s’arrêtent à ce moment là.
Je ne les trouve même plus dans mes sorties sur mon espace Imusician…

cantheproducer · January 7, 2024, 4:58am

Hello @Foulques

Thanks for your message.

Can you please provide the Barcodes (EAN numbers ) of the Releases.

Best,

Foulques · January 11, 2024, 10:49am

Hello,

I can’t ! I told you I can’t found them on my releases list I have no way to check that. The only thing I have is on my app “Spotify for artists” I can see the two tracks with no data since the December 14th.
So what is the other way ?

cantheproducer · January 11, 2024, 10:57am

Hello @Foulques

Thanks for your feedback.

@Carlos or @Melani will get back to you shortly.

Best,

Carlos · January 12, 2024, 7:33am

@Foulques,

What are the titles + artist name of these releases ?

Foulques · March 1, 2024, 2:13pm

Hello, i tried to found the EAN number but it seems that the songs are no longer even on Imusician in my releases.

I don’t know what I have to do.

cantheproducer · March 1, 2024, 2:37pm

Hello @Foulques

Thanks for your feedback.

@Carlos will get back to you shortly.

Best,

Carlos · March 4, 2024, 7:07am

@Foulques,

Please give me the titles and artist names of these releases so we can look for them in our system. If you cannot provide any info on these releases, I’m afraid there won’t be much we can do to help you

Foulques · March 9, 2024, 1:19pm

Hello,

The name of the artist : Nigel

Names of the two songs :

Roses
Canne à pêche

Thank you !

Carlos · March 11, 2024, 7:52am

Hey @Foulques,

There are no corresponding tracks in your library:

Unfortunately, we can only assist you with tracks and releases that have been distributed by iMusician

Best,