I was preparing my launch for December 15, with another account, I paid with my card the total of 9 dollars twice, since it was not reflected, that is, I paid 18 dollars, and it still continues not to be reflected, the invoice number is (DELETED BY MODERATOR), I was already charged on both occasions, can you help me with this?
Thanks for your message.
Please do not share personal information such as invoice numbers in the community.
@Carlos will get back to you shortly. You can expect an answer next week. No one from the Team works at this time and on weekends.
Why exactly did you pay twice for the same order ? I see that both payments were issued almost 24 hours apart.
The payment was already reflected, now, I made the payment twice with the credit card and once again with the debit card, with the latter it was reflected instantly, I also canceled a launch previously, my question now is, Will I be reimbursed for the three charges mentioned above?
In response to that, I had not logged into my computer until the next day, and when I entered the website where I left it, I was still paying for what I proceeded to pay, I did not remember if I had paid or not, until I did the payments and I saw that the screen did not advance when I realized this situation
Thanks for your details @cesarc, I’ve sent you a DM regarding the refund.