My release delivered Jan 12 but not visible in Spotify for Artists. Please escalate to support team

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“My release delivered Jan 12 but not visible in Spotify for Artists. Please escalate to support team.

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Hello @parallelminds

Could you give the name of the release, please ?

I tag the iMusician support @Carlos to contact you and give you more info

A2D

https://www.youtube.com/@A2D_official :level_slider::control_knobs:

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Hi there

It’s about the release “sufero” by parallel minds
https://app.imusician.pro/library/artists/3493547/artist-page

Facture #3395172

Thanks in advance.
We have the full following album and I’m afraid it’s gonna be blocked as well

thanks in advance

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Any help ? Thanks

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Hey @parallelminds, thanks for reaching out.

Spotify has attributed your release to this artist profile: Parallel Minds | Spotify

If this isn’t the right profile, unfortunately there isn’t much we can do at this stage. We need to wait for the release to go live in order to forward a correction request to Spotify (the URLs are required for that).

To avoid this from happening, please make sure to link your artist name to the existing Spotify & Apple Music profiles before you submit the release to us. You can find more info here: My music is on the wrong artist profile – what can I do? | iMusician

Best regards,

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The artist seetings were ok (see atatched) so you have gone wrong somewhere.
How can I do now to put the rest of the album ? If I use the same ID, it goes with the wrong artist section, and If I don’t the single won’t be part of the album !

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The attribution of your music is done automatically by the shops, not us. As I told you, at this stage we can’t do while the release URLs are not created (so we to wait for it to go live).

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Ok I 'm with spotify right now and they need the full UPC or EAN to be able to do sometihng
EAN 3766669990805 is not enough they say.

Right profile : Parallel Minds | Spotify
Wrong profile : Parallel Minds | Spotify

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Spotify says :slight_smile: Not to worry. I request you to contact distributor and ask them to submit a metadata for takedown.
Before release only distributor can help you on this.

Morevoer, I think it will be the same error on all platforms.
Please submit again with correct profile

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I already told you we cannot do anything at this stage. We need to wait for the release to go live in order to have access to the URLs to send corrections requests :slight_smile:

Thank you for your understanding.

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We understand that we cannot do any pre order and it ruins our communication.
Not happy at all with your service right now

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I completely understand, but as I told you this attribution error comes from the stores and at this stage we can’t do anything until the release URLs are available to send them a correction request. This is a technical limitation we cannot work around.

Thanks for your understanding.

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Spotify says it shoudl be fixed

"Hi again,

Appreciate your quick response!

Nothing to worry about, We’ve now moved Sufero over to your artist profile Parallel Minds.

We recommend letting your distributor know your correct artist URI is spotify:artist:7KTrcxU3vjpmvYVKZPX4bB. They should use this for any future releases to make sure this doesn’t happen again.

Rest assured, these changes should reflect on Spotify within 72 hours.

Please don’t hesitate to reach out if you have any questions or concerns.

Our best,
Joena"

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I leave this precious information for those on the forum who will have the same problem.
You can contact artistsupport@spotify.com
They’re quite efficient

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Problem solved by spotify themselves. I hope this problem won’t appear on other platforms.