My Release Didn't Pass Review, Can I Get a Refund?

My release did not pass inspection, so it hasn’t been delivered, and now I’ve issed the deadline for my project. Thus, I no longer need to have that release delivered. How do I get a refund for that ?

Thanks!

Hey @Jen, can you please specify which release you are referring to (title, barcode) ?

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Hi Carlos - thank you for the speedy reply.

The release is “And You Haven’t” and the code is EAN 7610096100152

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Hello @Jen

Thanks!

@Carlos will get back to you shortly.

You can expect an answer next week. No one from the Team works on weekends.

Best,

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Hey @Jen, I’ve cancelled your release and refunded the corresponding invoice in promo credit, as stated in our T&Cs :+1:

Best regards,

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