Hello,
On August 4, 2025, I’ve scheduled a release for September 4.
The invoice has been paid, the release is shown as delivered, but it’s September 5 and there’s still nothing on the main platforms (Spotify, Deezer, Amazon Music, Apple Music …).
We’d done a whole promotional campaign for this release, and on D-day we found ourselves without a release to share!
Can you tell me what happened?
And regularize the situation, please?
Thanks a lot.
Invoice #3360077
EAN 4069493403602
Hello @MsieurToph
I tag the iMusician support @Carlos to give you more info about your release
Hey @MsieurToph,
Sorry about that. I’m checking with our team to see what happened here. I’ll keep you updated as soon as I have more info 
Hello
My release is finally out… one week late.
But thanks for your help.
What happened ?
What did I do wrong ?
++
Hey @MsieurToph,
You did nothing wrong, there was a technical issue with the delivery! Sorry about that 
Hi @Carlos ,
Once again, our release did not show up on the main plateforms as Spotify or Deezer … when the end date is passed since 2 days.
Invoice #3446259
Distribution : CH6542702454, CH6542702455, CH6542702456
Code-barre (UPC/EAN) : 4069493950427
It seems strange that it happens every time we release something.
How to resolve this durably ?
Thank you for your help.
++
Christophe.
Hey @MsieurToph, I’ve nudged our team to take a closer look 
Update: The issue came from your artist name that includes the character “-” which got blocked as an invalid sign in some fields. Our QA team will remove them when needed and will attempt a new delivery.
Ok. Thx for the update and investigations.
I hope it will solve the pb.
Do you know then the release will be available on those platforms if everything is fine ?
++
No yet, but I’ll let you know as soons as I have more info!
Update: The release is now live on the stores!
Thank you Carlos,
It seems OK, yes.
But I still wonder what would happened if I did not tell you my release was not “released”. It seems I could have waited for ever.
You told me there was an error during API calls (some field formats were not supported, as I understood). But I am surprised : you don’t supervise your api calls ? You should have checked and done the necessary by yourself. I paid for a service, I should not have to warn you there probably was a KO, don’t you think ?
Anyway, everything is fine now.
Thx a lot for your help.
Have a nice day.
Christophe.