Need to replace the master on a locked scheduled release

[oddspark]

Hi,

My release is locked for delivery but the release date is still several weeks away.
I need to replace the master audio file.

I don’t have access to “Music Distribution > Manage” or “Request Change”.
Could support unlock the release or cancel delivery so I can upload a new master?

Thank you.

[Andi]

hi @oddspark , I’m forwarding this to @Carlos from the Team, you can expect an answer starting from Monday

[oddspark]

Thanks Andi. Have a nice week end

[Andi]

you too

[Carlos]

hey @oddspark,

I’ve cancelled and refunded your release (the promo credit is already in your iMusician account). You can restart the release with the right audio file

Best regards,

[oddspark]

Thanks Carlos. I appreciate this

[oddspark]

Hey Carlos,
I’ve just noticed that the wrong master was uploaded again . Since it’s already been processed, I can’t correct it myself.
If you’re able to help me replace it once more, I’d really appreciate it .
Thanks a lot.

[Carlos]

@oddspark please upload the right master to your Tracks library and let me know which one it is. I’ll replace it for you.

In the meantime, the release has been put on hold.

Best regards,

[oddspark]

Thank you for you patience Carlos. The master is finally all set but It seems that I cannot add it

[Carlos]

@oddspark which of these four is the right master?

[oddspark]

Thanks for the screenshot!
The correct master is the one dated January 23rd, 2026 (03:16 – 51.9 MB ).
If you need to handle it on your side, no problem at all — happy to help if needed. Thanks again

[Carlos]

Thank you @oddspark. I’ve replaced the audio file with the correct one and our team is going to do the quality check in the next few days. You’ll receive a notification once this is done

Best regards,