I pressed ‘pay’ by accident whilst preparing a release, and I had not checked the release details fully. Pressing ‘pay’ seemed to lock me out of the release preparation/editing pages. I then clicked on the option to pay £10 to be able to edit the release details. I paid this amount (Invoice #3291485) but I was still unable to edit the release. So I paid for the release, assuming that once this was done I could submit changes but then I was told I needed to upgrade in order to be able to do this.
Can you explain how I can edit my release details on the basis of the £10 fee that I have already paid to you, as requested by you, in order to be able to do this?
Also, if pressing ‘pay’ (even if you don’t then enter payment details etc. and confirm the payment) is going to lock you out the release editing pages, a warning to that effect would be helpful. Thanks.
You found out exactly hor the change is working: when you pay the fee, then you are requested to fill out a form requesting the change and the option to attach a file as audio file or artwork.
Please note that in case of any doubt, we have detailed articles on our website and FAQ section, where this process is explained:
I will now close this thread and write you a DM requesting the changes