Paid change request

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1

Hi there,

Last week (02/14/2025) I paid 10€ for a change request, in my dashboard message system I asked to change the artwork for my release EAN 4069493189445 and joined the new artwork. On wednesday (02/19/2025) Melani asked by email to provide the new artwork via wetransfer which I did. Since then the file has not been downloaded and the wetransfer link expires tomorrow. So I’d like to know if you have received the wetransfer link and when my change will be effective.

Thank you in advance

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Hello @bullterrier

To be sure sent another wetransfer when the one you sent will be expired.

I tag the support iMusician @Melani and @Carlos to give you more info.

An indie musician

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Hey @bullterrier, sorry to hear that. Our support team is getting a lot of requests and we’re doing our best to back to you as soon as we can. Unfortunately it might be that we weren’t able to download your files on time this time, would you mind waiting for Melani to get back to you please ?

Thank you :pray: