Hello everyone,
I am posting here because I honestly do not know what else to do at this point.
We paid for a release through iMusician, but the release is currently blocked by warnings that appear to be caused by the system itself.
The situation:
• iMusician claims that the tracks were previously released.
• This is not true. The tracks only appeared as part of a podcast episode and were never officially released as standalone music releases.
• There was also a metadata/title issue initially, which I corrected on Friday.
• The corrected titles are now visibly saved correctly in the release metadata.
• However, the warning icons and validation errors still remain exactly the same as before.
So the system seems to keep validating old metadata even after corrections are made.
I already contacted support several times (ticket #602333), but so far I have received no substantive response at all — only automated replies and references to the community forum.
What makes this especially frustrating is:
• the release was already paid for,
• the release date is now at risk,
• and there appears to be no effective support path for resolving a system-side issue in a reasonable timeframe.
At this point I have spent many hours trying to solve something that no longer seems to be under my control.
Has anyone experienced something similar?
Is there any way to force a metadata revalidation or get an actual manual review from iMusician?
Any advice would be greatly appreciated.