Payment cancelled/refunded automatically – money missing

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1

Hi everyone, I need help or clarification regarding a payment issue.

I requested a payout of my earnings to my Wise account. The payment appeared as processed on my imusician dashboard, and I can also see a payment entry on Wise, but it was automatically cancelled or refunded before the funds ever reached my Wise account.

Now, the money is neither in my imusician account nor in Wise. It just disappeared from both ends. I’ve already waited several days, but nothing has changed. The money hasn’t been returned or reprocessed.

Has anyone experienced something similar? How should I proceed to recover the funds?

Thanks in advance for any help!

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hi @cyrkl , I’m forwarding your question to @Carlos from the Team :v:

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Hey @cyrkl, our accounting team is aware of this issue and currently monitors the situation. You should receive an update from us in the next couple of weeks regarding your payment :+1:

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4

Hi,

Thank you for your help. The issue has been resolved — I’ve received a new payment, and this time it was not cancelled.

Best regards,

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