Payment Failure and your excuses

Ask a Question Payments & Payouts
1

I am sorry, but I have always been an open and helpful artist in this community, giving feedback, advice, and much more. However, it seems the answers you are giving are not sufficient. Worse, you are rapidly closing related questions with only a single short comment, without taking personal questions into account.

For example, you mentioned that YouTube rights were wrong, which is why most people are losing part of their April payout. This doesn’t make sense to me.

Most of us are losing 20% of our payout, regardless of the total amount. Some might lose 4 CHF, but in my case, it’s almost 100 CHF.

Either YouTube Content ID was overestimating streams by 20% for all of us, which seems nonsensical to me since my YouTube streams didn’t grow last month at all, or they have consistently been paying 20% more for streams/revenue. This latter scenario seems highly unlikely given their robust system (I work in IT).

So, the issue is more closely related to iMusician itself and how you calculated the revenues. Maybe there was an error in an Excel sheet, adding 20% more for everyone?

In any case, you need to be 100% transparent about this, or you will lose everyone’s confidence. This isn’t just a stream count error that will be resolved eventually; this is a true monetary issue affecting all accounts and their respective bank transfers. There should have been multiple alerts triggered at some point in your quality control process.

Please allow people to comment on this post and stop closing all related posts immediately.

Thanks in advance for your answers.

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Hello @liamphanmusic, thank you for your detailed feedback and for your contributions to our community. We understand your frustration regarding the recent payout adjustments.

Regarding the closure of related threads, we are consolidating discussions to ensure clarity and maintain the community’s organization. We believe the initial explanation provided covers the primary issues, and we aim to avoid redundancy.

We acknowledge the unexpected challenges this month, particularly with discrepancies in YouTube rights affecting payouts. While we’ve updated the cash credit amounts on your dashboard to reflect actual revenues from the shops, we assure you that all royalties will be promptly disbursed once the final figures are confirmed.

Transparency is crucial to us, and we appreciate your patience as we work to resolve these issues thoroughly.

Thank you for your understanding.

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You avoided 80% of his questions and gave the vaguest answer which further makes his claim look valid

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Ok I will be honest now, I don’t have any youtube streams whatsoever (maybe 1000 thousands ?)

But I lost 100chf which is way higher than any youtube royalties I can earn with those counts.

So you are definitely lying in some way, or you streams count are wrong also since 6 months for my account…

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I don’t distribute to YouTube or use CID but I was also given the same excuse and 25% of my royalties are gone.

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@liamphanmusic @Debreu,

We understand your frustration and we sincerely apologize for the inconvenience caused by this situation, but we’ve already provided all the explanation regarding what’s happening.

We’re taking proactive steps with the shops involved to solve this as soon as possible, until then please be patient :slight_smile:

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