A PayPal payout payment sent in January was cancelled. Please help rectify this issue.
Secondly $100 was deducted from my account before the payout was made. I assumed it was deducted to renew Amplify+. I didn’t see that money reflect anywhere. Amplify+ was also not renewed.
Thank you
Hello @Engage I’m a moderator doing my best to give you hints,
I tag @Carlos and @Melani from iMusician support to verify your payment issues
The support is closed the week-end
A2D
• A DIY musician in electronic music like you, trying to help each other 
Hey @Engage,
Your payout had to be cancelled because PayPal declined the payment. Please check with them first what happened there. Once you’ve sorted the situation with PayPal, you can re-request the payout 
What account are you referring to ? According to your iMusician dashboard, the last debit dates from 20.01.2023 to renew your AMPLIFY+ subscription. Since then, nothing was invoiced to you 
Thank you for your response.
The money is not back in my imusician account.
Will resending back to paypal also take up to 30 days?
Hey @Engage, my bad, I was referring to your August payout! Let me check with our accounting team what the status is with the January one
Please note that these request can take up to 3 weeks to be processed, I will recontact you via Private Message once I have more info on your payout. Until then, we kindly ask you to be patient and thank you for your understanding 