Payment made but release stuck at 'Waiting for Payment'

iMusician Platform & Support Bugs & Suggestions
1

Dear customer support,
I have paid for the release of three singles via PayPal. The money has been deducted from my PayPal account, but the three releases are stuck on ‘Waiting for payment’. Please let me know how to proceed.
Thanks in advance for your help!

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hi @Bolleboos , I’m fowarding this to @Carlos from the Team :v:

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3

@Bolleboos can you share the titles of the singles please ?

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4

Hi Carlos, thanks for getting back to me!

It concerns the following singles by artist Alter Moderna:

  • In Sphere
  • Ulixes
  • Mockingbird

I will be able to provide payment info if needed (by DM of course).
There are also 4 other singles which I’d like to release, but I will wait until the payment issue is sorted, before continuing. Thanks for your help!

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5

Thanks @Bolleboos!

I see that unfortunately none of the transactions you initiated have been completed. To restart the payments, go to Account > Order review in your iMusician dashboard :point_down:

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6

Hello @Carlos,
Thanks for getting back to me. I have cancelled those transactions and will try again - the first one seems to have gone through in good order.

There is the issue of the money for these 3 failed transactions having been deducted from my PayPal account. How will this be refunded?

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7

You’ll have to look into this with PayPal, on our end we never received the money.

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8

OK, thanks for your help. Feel free to close this topic.

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