Payment not done in the 30 days limit

Hello,

I asked for EUR 303,33 payment on Dec 20th 2024. More than 30 days after, I still haven’t received the payment on my account.

Could you please solve this as soon as possible and offer me a compensation for not respecting your payment terms and conditions?

Thank you.

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hi @Byebyefish , it takes up to 30 buisiness days for the payments to be processed, you can expect it at February 5 at longest :v:

Bonjour j’ai aussi deux paiement qui font plus de 30jours

hi @Efra , it’s 30 buisiness days, so weekends and holidays excluded :v:

Thank you for answer Andi. According to your Terms and Conditions, payments should be done under 30 days. It’s not mentioned about business days, so calendar days should apply (general case for payments).

Still asking for a compensation. If I’m not satisfied about this, intending to complain to your Legal Service.

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hi @Efra , I’m tagging @Carlos from the Team to come back to you :v:

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Hello @Byebyefish, I confirm that payouts are processed in 30 business days since we don’t work on weekends and public holidays. This is specified here: How To Request A Payout? | iMusician :point_down:

Since you’ve requested your payout on 20.12.2024, you must wait until the 06.02.2025. I understand that you must be very eager to get your money, but this is the normal processing time so I’ll kindly ask you to be patient here :+1:

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Hi Carlos,

Here are your Terms and Conditions in French (Termes Et Conditions d'Utilisation | iMusician):
"Comptabilité et versements

  • Vous pouvez initier les paiements vous-même.
  • Une fois qu’un paiement a été initié, les paiements seront effectués sous 30 jours."

No business days mention. Moreover, I’m working as a CFO and have never seen such a condition about business days on payments. Usually paiements are done under a certain number of calendar days, so your French Terms and Conditions are at least very misleading. And somehow dishonest: you keep your clients money for a very long time for very arguable reasons. Two good reasons to claim about this. Still waiting for a compensation.

Thank you.

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Hey @Byebyefish, thank you for your feedback on this, we’ll make sure to improve this whenever the T&Cs get an update!

For now, everything I’ve told you applies; payouts are processed within 30 business days (we don’t work on weekends and holidays) and you will receive your payout on 06.02.2025 so I thank you for your patience until then :slight_smile:

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