Hello,
I just see that there is a 224,32e payment that were canceled on my Imusician account. I didn’t receive it, and it’s not anymore on my Imusician account. Could you please check this ?
Thanks!
Grégoire
Account : (DELETED BY MODERATOR)
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Hello @Gregoirejokic,
As explained here, some streaming platforms have started to change their royaltiy policies back in April 2024.
This has caused delays in our payout calendar since January 2024 (there’s a 4 months delay between the sale/stream being made and the revenue being sent to us) and we had to make some adjustments in order to match the revenue we’ve been able to collect from other shops. Those adjustments are:
- Your CID revenue is at 0 since January;
- The amounts added to your iMusician dashboard are lower (because we are still waiting for certain shops to send us the remaining amounts for the previous months);
- Some pending payouts requested in May had to be cancelled in order for the amounts to be readjusted to the available sums. The amount of your cancelled payout has been paid out in your latest payout (255.15€), that’s why the amount is no longer on your account (it’s already been paid out).
Currently we don’t have any clear info regarding the resolution of this issue and whilst we understand how inconvenient this is, for now all we can do is wait until the shops involved in these policy changes pay us the remaining amounts.
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Thank you for your answer.
I don’t understand. If the May amount of 224.72 was not paid but was paid in June at the amount of 254.75, does that mean that in June I only made 254.75 - 224.72 = 30.03e of streaming?
That seems impossible to me. I have an average of 100,000 listens per month only on Spotify.
Can you explain it to me more clearly please?
Even if the month of May was made up for in June, the amount paid in June is too small to correspond to reality.
I still don’t understand why a month was skipped?
Is it possible to discuss by email please?
Best regards,
Grégoire Jokic
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Hey @Gregoirejokic,
The amounts made available to you correspond to what we’ve been able to collect from the shops so far. Unfortunately, when it comes to the actual numbers, I cannot tell you more about how they were calculated as the shops don’t share such details with us.
If you wish to contact us via email, you can subscribe to one of our AMPLIFY plans 
Best regards,
2 Likes
Hello Carlos,
Too bad I can’t get more information, I don’t know what to do to solve this problem…
I find that going through this chat is very tedious, I really miss the time when you wrote by email.
I have seen your offers but they are so above the market that I can’t subscribe to them. I admit to being very disappointed by your services, sorry to tell you but that’s what I feel. Have a nice day
Thanks for your feedback and don’t worry, you’re free to share your opinion if you want to 
Have a nice day as well!
1 Like