Hello, I had planned the release of my sound for today. I see that this one has not been released. An e-mail mentions that the photo had a problem (3000x3000) while the photo is indeed in (3000x3000) but the e-mail does not mention deleting the account but to modify it.
I noticed today that it can no longer be modified because the account has been deleted. A payment had been made. No refund received. I pad with Paypal and I have the proof of payement. Can you help me please ?
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Hello @BLACKARIA
I will help you, I tag the support iMusician @Carlos and @Melani to contact you.
A2D an indie musician
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Thank you a lot
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Hey @BLACKARIA can you please make sure that you’ve entered the correct login credentials ? Your account has not been deleted and the release you’ve paid is still in your library, waiting to be corrected 
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Thank you a lot. I find it. I think it’s update but I can’t confirm. But I Have 1 checked/1 requested.
I am waiting.
Thanks a lot for your help
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Sorry to disturb you again. Is it normal ?
I can’t submit. I change 3 times the pictures but I can’t submit.
Thank you ! I wait next week. Have a nice weekends
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Hey @BLACKARIA,
Unfortunately the artwork you’ve uploaded is too generic to be accepted by the streaming platforms, so we will need you to add the title of your release + your artist name.
Can you please make the necessary changes and let me know once you’ve uploaded it ?
Thank you
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Hey @Carlos,
it’s done. Can you confirm everything is Ok ?
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Hey @BLACKARIA,
Yes, it looks OK now. I’ve forwarded the release to our team so they can go further with the delivery, the release will be uploaded by the shops within the next 3-4 business days !
Best regards,
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