Payment status error

I’ve tried to process the payment but money wasn’t written off and the status is “waiting for payment”. Can you please help me with this problem? UPC: 5056826854445

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Hello @ellmny

I tag the iMusician support @Carlos to help you with this.

An indie musician

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Hello @ellmny, thanks for contacting us!

If your payment failed, you can restart it under Account > Order Overview :slight_smile:

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Thank you for answering! But when I’m looking for payment sum there are 0$. What should I do next?

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I see that your release is “Paid - In Quality check” so for now you don’t need to do anything other than wait until our team does the quality check :slight_smile:

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