Payment statut is incorect

[Hxrderecords]

Hi
I’ve requested several payments one is canceled and the other one is marked as completed but i never received the money.
Is it possible to check on the issue ?
Thanks in advance

[Andi]

hi @Hxrderecords , I’m tagging @Carlos from the Team so that someone can check on this

[Carlos]

@Hxrderecords,

What payout are your referring to (date) ?