Payout documents not downloadable

Hello,

Unfortunately, I have not been able to download my payout documents since January 2024. I kindly request your assistance.

Best regards,
Dominik Kapahnke

1 Like

Hi @capazoni, thanks for the message.

Could you please list the payout dates when you requested (and received) your payouts?

Awaiting for your response and all the best,

3 Likes

Hello,

04.02. (received 16.02.)
05.03. (received 18.03.)
04.04. (received 15.04.)

is there a bug inside the system? Because this also happenes with my last payouts before…

Kind regards,
Dominik Kapahnke

2 Likes

Hi there, is there anything new for me?

1 Like

Hey @capazoni :slight_smile: please expect the invoice within the next 48 hours! Have a great weekend!

2 Likes

Hey @capazoni, did you try any troublehsooting steps like clearing cache and cookies, logging again? This should bypass the error…I sent you a DM with the invoices! :slight_smile:

1 Like

Thanks, now it works!

1 Like