Hello, I need assistance from the iMusician payments team regarding a payout #3138404 that has been pending since March 13, 2026, which is far beyond the stated 30-business-day processing period.
Before the payout was processed, I changed the PayPal account connected to my iMusician account. I believe the payment may have been attempted to the previous PayPal account, which was already inactive and unable to receive payments. Therefore, the transaction should have failed and the funds should have been returned to iMusician.
I cannot contact email support because my release plan does not include it, and the support assistant directed me to post here. Could an iMusician moderator or support team member please contact me privately so I can provide the payout number, PayPal information, and any other account details required to investigate and reissue the payment?
Thank you.