Ciao a tutti,
ho appena effettuato l’upgrade al piano AMPLIFY+ con pagamento tramite credito residuo (cash credit) + carta di credito.
Ho approvato il pagamento dalla mia carta e successivamente ha fatto un redirect ad una pagina che ha restituito un errore. Sui movimenti della carta il pagamento mi risulta “in attesa di contabilizzazione”.
L’invoice risulta “Unpaid”.
Potreste per favore verificare?
Grazie mille
Hello @Rob
I tag the iMusician support @Carlos to give you more info about that returned error during subcription
Hey @A2D @Carlos, just an update: the payment has been charged to my card, but the invoice still shows as unpaid
Thanks
Hey @Rob please contact your card provider. On our end, the transaction didn’t go through unfortunately.
Sorry @Carlos, but I think the issue is related to your systems or your bank, as I’ve seen many similar reports on the forum.
I’ve never had a problem like this before with my credit card (which I use every day for online payments) and reporting the issue to my bank would be hard to justify since the charge was made, but probably the payment service you use didn’t report it correctly.
I kindly ask you to find a solution
Here’s an update: I just checked my cash credit and noticed that the amount charged to my card has been moved to the cash credit. So I was able to pay the invoice through cash credit, and the payment went through successfully.