Profile error on Deezer and Apple Music

Ask a Question
,
1

Bonjour,

Suite à la sortie du single “Tout ce qui existe” de l’artiste OreKa le 24/03/2024, sa page artiste sur Deezer et Apple Music a été associée à un artiste déjà existant (oreka) alors qu’il avait été spécifié qu’il n’existait pas encore de page de cette artiste sur ces plateformes de streaming.

Serait-il possible pour vous de dissocier les pages Deezer et Apple Music de ces 2 artistes : “OreKa” et “Oreka” ?

Voici pour Deezer :

Voici pour Apple Music :

Merci de votre réponse,

J’attends de vos nouvelles.

Musicalement,

1 Like
2

Hello @DonkeyShots

Thanks for your message.

@Carlos or @Melani will get back to you shortly. You can expect a response from Tuesday as there is no work on bank holidays and weekends.

Best,

3 Likes
4

Hi @DonkeyShots, thanks for the message and this happens when there are artists with same names.

No worries, we can request the shops to fix this as soon as possible. Could you please provide us with the correct artist profile on Deezer and Apple Music?

Awaiting for your response and all the best,

4 Likes
5

Hi @Melani,

Sorry for the late reply.
OreKa doesn"t have artist profile initially on Deezer and Apple Music.
imusician should have created a new artist profile.
There’s only the bad ones.

Thanks a lot!

2 Likes
6

Hello @DonkeyShots

Thanks for your message.

@Melani will get back to you shortly.

You can expect an answer next week. No one from the Team works on weekends.

Best,

3 Likes
7

Hello @DonkeyShots,

Thanks for your reply and the links.

I’ve sent a request to Apple Music and Deezer for the release to be re-assigned correctly. Please note that it generally takes up to 3 weeks for the platforms to process these changes, so we thank you in advance for your patience.

Kudos for your music and wishing you a great day!

All the best,

3 Likes