Refund request for a cancelled EP release

Hi,
How can i request a refund for an EP that was no allowed to be released?
I sent some emails before when i had Amplify + but i cancel and now I’m not thinking to release songs myself anymore and i still dint get my refund amount for this.
Can i have a refund for this please?
Best regards

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Hey @fabiomarcs, hope all good! Checking and getting back to you!

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Ahhh @fabiomarcs hey, I saw you just replied to me via email! :slight_smile:

I see this was an old request and my colleague Annika made the refund in promo credits, please note that as for our T&Cs we are making refunds with promo credits.
They were in your account on date
2023-03-23 and you used them for your purchases :slight_smile:

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Hi melani
Thx for your feedback :slight_smile:

i dint know that apparently was automatic used on the membership fees

Thx a lot
have nice day

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