Refund request for a cancelled release

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1

I paid for the release, but immediately canceled it due to some mistakes with the soundtracks. Shortly afterward, I paid for the release again using the correct tracks.

Both actions—canceling the first release and submitting the second payment—happened within 1-2 hours. I also contacted your support team to request a refund for the first payment, but I haven’t received any response.

Could you please assist me in obtaining the refund for the first payment? I would greatly appreciate your help in resolving this matter.

Thank you in advance for your assistance.

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2

hi @MarkAlef , I’m forwarding your question to @Carlos from the Team :v:

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3

Hello @MarkAlef, thanks for contacting us! Could you please share the barcode of the release you cancelled so I can take a look? :pray:

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6

the barcode of the release: 4069493174748
invoices:
3321651 (actual released, paid)
3321635 (cancelled release, paid, need refund)

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7

Thanks @MarkAlef!

I’ve refunded the invoice #3321635 in promo credit. You can now find the amount in your iMusician account :slight_smile:

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